Shipping Policy

Last updated: October 4, 2026

Champion Builds takes care to ensure every computer is properly prepared, tested, packaged, and shipped securely.

For added security on high-value PC shipments, Champion Builds generally ships complete systems to an authorized pickup location designated by the selected shipping service, rather than directly to the customer’s residential address.

Depending on the shipment, the carrier may include Purolator, UPS, or another shipping service selected by Champion Builds.

This Shipping Policy explains our order confirmation process, fulfillment timelines, secure pickup procedures, delivery estimates, shipping damage process, and related requirements.

Nothing in this policy limits any rights customers may have under applicable Canadian or Ontario consumer protection laws.

1. Exact Specification Confirmation Before Shipping

For applicable Signature, Prebuilt, and Custom Build orders, Champion Builds will provide the customer with an exact component specification list within 24 hours of the order being placed.

The exact specification list may include:

• CPU
• GPU
• Motherboard
• RAM
• Storage
• Power supply
• Cooling
• Case
• Fans
• Other relevant installed components

Unless an exact component model is specifically stated in the product listing, customers should not assume that every component visible in a product photograph is the exact component that will be included.

Product photographs are intended to represent the general appearance, layout, and aesthetic of the system.

The exact specification list provided directly by Champion Builds is the final reference for the components included in the customer’s system.

2. 24-Hour Specification Review Period

After receiving the exact specification list, the customer will have 24 hours to review and approve the configuration.

During this 24-hour period, the customer may cancel the order for any reason and receive a full refund with:

• No cancellation fee
• No restocking fee
• No administrative fee charged by Champion Builds

To qualify for this cancellation option, the customer must contact Champion Builds within 24 hours of the exact specification list being sent.

Any delay caused by the customer’s bank, credit-card issuer, or payment provider after Champion Builds processes the refund is outside Champion Builds’ control.

3. Shipping and Fulfillment Begin After Customer Approval

All Champion Builds fulfillment and shipping timeframes listed below begin only after the customer has reviewed the exact specification list and provided Champion Builds with confirmation to proceed.

The timeframe does not begin when the original order is placed.

The applicable timeframe begins when Champion Builds receives the customer’s approval or “go ahead” on the final exact specification list.

If the customer delays confirming the specification list, the fulfillment and shipping timeline will also be delayed.

Champion Builds is not responsible for delays caused by a customer’s failure to review or confirm the exact specification list.

4. Estimated Fulfillment and Shipping Timeframes

Shipping and fulfillment times may vary depending on the type of system purchased.

Custom Builds

Estimated timeframe:

4–14 business days

after the customer approves the final exact specification list.

Custom Builds may require additional time for:

• Component procurement
• Assembly
• Cable management
• Software installation
• Driver installation
• Configuration
• Stability testing
• Thermal testing
• Final inspection
• Packaging

1-of-1 Builds

Estimated timeframe:

1–5 business days

after the applicable confirmation process has been completed.

1-of-1 Builds are generally already completed or substantially completed, which typically allows for a shorter fulfillment period.

Each 1-of-1 listing will identify the system specifications and, where applicable, the condition of the individual components.

Component conditions may include:

• New
• Open-box
• Used
• Refurbished
• Previously installed

Customers should review the complete 1-of-1 product description before purchasing.

Signature Builds

Estimated timeframe:

2–12 business days

after the customer approves the final exact specification list.

The actual timeframe may depend on:

• Component availability
• Selected upgrades
• Current inventory
• Assembly requirements
• Testing requirements
• Current order volume

Expedited Shipping

Where available, expedited fulfillment and shipping is estimated at:

2–5 business days

The expedited timeframe also begins only after the customer has approved the exact specification list and authorized Champion Builds to proceed.

Expedited availability may depend on:

• Build type
• Component availability
• Destination
• Shipping service availability
• Current workload

Expedited service does not bypass required testing, fraud verification, quality-control procedures, or final system preparation.

5. Business Days

Unless otherwise stated, all timeframes in this policy refer to business days.

Business days generally exclude:

• Saturdays
• Sundays
• Ontario statutory holidays
• Applicable Canadian federal holidays

6. Secure Authorized Pickup Locations

For security and fraud-prevention purposes, Champion Builds generally ships complete PC systems to an authorized pickup location designated by the selected shipping service, rather than directly to the customer’s residential address.

Depending on the shipment, the shipping service may include Purolator, UPS, or another carrier selected by Champion Builds.

Once the shipment is ready for pickup, the customer will be required to collect the package from the designated authorized pickup location.

This process is intended to reduce the risk of:

• Package theft
• Porch theft
• Incorrect residential delivery
• High-value packages being left unattended
• Delivery fraud

7. Identification Required for Pickup

The customer must present valid government-issued photo identification when collecting the shipment where required by the shipping service.

The information on the identification must reasonably match the customer and order information.

This may include the recipient’s:

• Name
• Address
• Other verification details required by the shipping service

The shipping service or authorized pickup location may refuse to release the shipment if the required identification or verification information does not match.

Customers are responsible for providing accurate order information.

If a customer believes there may be an issue with the name or address associated with their identification, they should contact Champion Builds before the system is shipped.

8. Customer Name and Order Information

Customers should enter accurate legal information when placing an order.

Where identification verification is required, the name associated with the order should match the customer’s identification.

Customers should avoid using:

• Nicknames
• Incorrect names
• Another person’s name
• Incorrect or incomplete address information

unless the arrangement has been confirmed with Champion Builds in advance.

9. Shipping Services

Champion Builds may use reputable third-party shipping and courier services.

The selected carrier may depend on:

• Destination
• Package size
• Package weight
• Shipping speed
• Insurance requirements
• Pickup location availability
• Service availability

Champion Builds may select the shipping service at its discretion unless a specific service has been agreed upon in advance.

10. Tracking Information

Where tracking is available, Champion Builds will provide the customer with tracking information after the shipment has been processed.

Tracking information may take time to update after a shipping label is created.

A shipping label being created does not necessarily mean the package has already been physically collected by the shipping service.

11. Shipping Charges

Shipping charges, where applicable, may be:

• Calculated at checkout
• Based on destination
• Based on system size and weight
• Based on the selected shipping method
• Communicated separately before fulfillment

Additional shipping charges may apply for:

• Remote locations
• Oversized shipments
• Special delivery services
• Expedited shipping
• Address corrections
• Other carrier-related fees

12. Taxes, Duties, and Additional Charges

Applicable Canadian taxes will be charged where required.

For orders shipped outside the applicable domestic region, customers may be responsible for:

• Customs duties
• Import taxes
• Brokerage charges
• Local taxes
• Government fees

unless Champion Builds specifically states that those charges are included.

13. Delivery and Pickup Delays

Champion Builds is not responsible for delays outside our reasonable control.

These may include:

• Shipping service delays
• Severe weather
• Natural disasters
• Transportation disruptions
• Labour disruptions
• Seasonal shipping volume
• Border or customs delays
• Government restrictions
• Pickup location delays
• Incorrect customer information
• Other events beyond Champion Builds’ reasonable control

Champion Builds will provide reasonable assistance where possible if a shipment experiences an unusual delay.

14. Lost Shipments

If tracking indicates that a shipment may be lost, the customer should contact Champion Builds as soon as reasonably possible.

Champion Builds may:

• Contact the shipping service
• Open a shipping investigation
• Request delivery records
• Request additional information from the customer

Customers should not assume a shipment is permanently lost simply because tracking has temporarily stopped updating.

If a shipment is confirmed lost, Champion Builds will work with the customer and the applicable shipping service to determine the appropriate remedy.

15. Pickup Notification

Customers are responsible for monitoring:

• Tracking information
• Shipping-service notifications
• Email notifications
• Text notifications where available

Once a package is available for pickup, customers should collect it within the timeframe required by the applicable shipping service.

Champion Builds is not responsible for additional delays caused by a customer failing to collect a shipment on time.

16. Unclaimed Shipments

If a customer fails to collect a shipment within the shipping service’s required pickup period, the package may be returned to Champion Builds.

If a shipment is returned because the customer failed to collect it, additional costs may apply before the system can be shipped again.

These costs may include:

• Return shipping
• Re-shipping
• Carrier fees
• Additional handling costs

where permitted by law.

17. Arrival Inspection

Customers should inspect the package and system immediately or as soon as reasonably possible after pickup.

Before opening the shipment, customers should check the exterior packaging for signs of damage such as:

• Crushing
• Punctures
• Tears
• Water damage
• Severe dents
• Other visible damage

Where possible, customers should take photographs of visibly damaged packaging before opening it.

18. Shipping Damage

Any visible or suspected shipping damage should be reported to Champion Builds immediately after pickup.

Customers may be asked to provide:

• Order number
• Photos of the outside of the shipping box
• Photos of shipping labels
• Photos of internal packaging
• Photos of the PC
• Video showing the issue where appropriate
• A description of the damage

Customers must not discard the original shipping box or packaging while a shipping damage claim is being reviewed.

19. Original Packaging

Customers should retain the original:

• Shipping box
• PC box
• Foam
• Protective materials
• Internal packaging

Original packaging may be required for:

• Shipping damage claims
• Warranty transportation
• Returns
• Repairs

Champion Builds is not responsible for damage caused by inadequate packaging supplied by the customer when returning a system.

20. Internal Shipping Protection

Certain PCs may contain internal protective material designed to protect heavy components during transportation.

If internal packaging or protective material is installed inside the PC, the customer must remove it before powering on the computer.

Instructions may be included with the shipment.

Customers should not turn on the PC while internal shipping protection remains installed where doing so could interfere with fans or components.

21. Incorrect Product or Components

If a customer receives:

• The wrong system
• A materially incorrect component
• A system that materially differs from the approved exact specification list

the customer should contact Champion Builds promptly.

Champion Builds may review:

• Order information
• Confirmed specifications
• Product information
• Serial numbers
• Customer communications

Where Champion Builds confirms an error, we will determine the appropriate remedy, which may include:

• Correction
• Component replacement
• System replacement
• Return
• Refund where appropriate

22. Exact Specification List Controls

For applicable systems, the exact specification list approved by the customer before shipping is the primary reference for the components included in the customer’s PC.

Product photographs are not intended to guarantee every visible component model unless that model is specifically listed or confirmed in writing.

For 1-of-1 Builds, the product description will identify the system’s specifications and applicable component conditions.

23. 1-of-1 Build Disclosures

Each 1-of-1 Build listing will identify:

• Major system specifications
• Relevant exact component models
• Applicable component condition
• Known material cosmetic condition where relevant

Component condition may include:

• New
• Open-box
• Used
• Refurbished
• Previously installed

Customers are responsible for reviewing the full 1-of-1 product description before completing their purchase.

24. Pickup Refusal

The authorized pickup location may refuse to release a shipment if:

• Required identification is not provided
• Identification does not match the shipment information
• The shipping service’s verification requirements are not met
• The package is subject to additional carrier restrictions

Champion Builds does not control the identification requirements imposed by individual shipping services or authorized pickup locations.

25. Returned-to-Sender Shipments

If a shipment is returned to Champion Builds because of:

• Incorrect customer information
• Failure to collect the shipment
• Identification issues
• Customer refusal
• Other customer-related reasons

Champion Builds will contact the customer where reasonably possible.

The customer may be responsible for additional shipping costs required to resend the system where the return was not caused by Champion Builds.

26. Returns

Shipping related to returns is governed by the Champion Builds Refund & Return Policy.

Customers must receive approval before shipping a system back to Champion Builds.

Unauthorized returns may be refused.

27. Warranty Shipping

Warranty shipping is governed by the applicable Champion Builds Warranty Policy.

Where Champion Builds authorizes shipping for warranty service, customers must follow the packaging and shipping instructions provided.

Shipping coverage applies only to items specifically authorized for return.

Unless otherwise approved, Champion Builds does not cover shipping for unrelated products such as:

• Monitors
• Keyboards
• Mice
• Headsets
• Customer-owned accessories

28. Customer-Caused Shipping Damage

Champion Builds is not responsible for damage caused when a customer ships a system using:

• Inadequate packaging
• Incorrect box size
• Missing protective material
• Improperly secured internal components
• Packaging methods contrary to instructions provided by Champion Builds

Customers should contact Champion Builds before returning a PC if they are unsure how to package it safely.

29. Insurance and Shipping Claims

Champion Builds may insure high-value shipments where appropriate.

Where loss or damage occurs, Champion Builds may need to submit a claim to the shipping service.

Customers agree to reasonably cooperate with an investigation by providing requested:

• Photos
• Videos
• Packaging
• Delivery information
• Pickup information
• Statements regarding the condition of the shipment

Failure to provide necessary information may affect our ability to complete a shipping claim.

30. Fraud Prevention

Champion Builds may delay shipment where reasonable fraud-prevention or payment-verification procedures are required.

Additional verification may be requested for:

• High-value orders
• Unusual transactions
• Mismatched billing information
• Fraud alerts
• Customer information changes
• Other suspicious activity

This process is intended to protect both Champion Builds and legitimate customers from unauthorized transactions.

31. Force Majeure

Champion Builds will not be responsible for delays or failure to fulfill shipping obligations caused by circumstances reasonably beyond our control.

These may include:

• Severe weather
• Natural disasters
• Fires
• Floods
• War
• Civil disruptions
• Government restrictions
• Supply-chain interruptions
• Transportation failures
• Labour disruptions
• Major shipping-network interruptions

32. Changes to This Shipping Policy

Champion Builds may update this Shipping Policy from time to time to reflect:

• Changes to shipping providers
• Changes to fulfillment procedures
• Operational changes
• Changes to products
• Legal requirements

The current version will be posted on the Champion Builds website with an updated revision date.

Changes will not remove rights that already apply to completed transactions where prohibited by law.

33. Contact

For questions about shipping, tracking, pickup, damaged shipments, or order fulfillment, contact:

Champion Builds
Mississauga, Ontario, Canada

Email: info@championbuilds.ca
Phone: +1 647-936-3856
Website: championbuilds.ca