Privacy Policy

Last updated: October 4, 2026

Champion Builds operates this store and website, including all related information, content, features, tools, products, and services, in order to provide customers with our products and services (the “Services”).

Champion Builds is powered by Shopify, which provides the ecommerce platform that enables us to operate our online store.

This Privacy Policy describes how Champion Builds collects, uses, processes, and discloses personal information when you visit or use our website, make a purchase, submit a custom build request, contact us, or otherwise interact with our Services.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with Champion Builds, we may collect or process the following categories of personal information:

• Contact information, including your name, billing address, shipping address, email address, and phone number.
• Payment and transaction information, including your payment method, billing details, transaction details, payment confirmation, order value, refunds, returns, and other information necessary to process purchases. Complete payment-card information is generally processed by Shopify and applicable payment providers rather than stored directly by Champion Builds.
• Account information, including your username, password, preferences, and account settings where applicable.
• Transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel, as well as your previous transactions.
• Custom build information, including your budget, component preferences, performance requirements, aesthetic preferences, intended use, and any additional information you voluntarily provide when requesting a custom PC build.
• Communications with us, including information contained in emails, website forms, support inquiries, phone calls, text messages, social media communications, or other correspondence.
• Device information, including information about your browser, device, network connection, IP address, and other technical identifiers.
• Usage information, including information about how and when you interact with, navigate, or use our website and Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you place an order, create an account, submit a custom build request, contact us, or otherwise provide information to Champion Builds.
• Automatically through the Services, including information collected from your device when you visit our website through cookies, analytics technologies, and similar tools.
• From Shopify and service providers, including payment processors, shipping providers, analytics providers, fraud-prevention services, and other companies that assist us in operating our business.
• From business partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with Champion Builds, we may use personal information for the following purposes:

Providing and Improving Our Services

We may use your personal information to:

• Process and fulfill orders
• Process payments
• Provide order confirmations and updates
• Arrange shipping and delivery
• Process returns, exchanges, refunds, and warranty claims
• Provide technical support
• Respond to customer inquiries
• Prepare custom PC quotes
• Manage customer accounts
• Remember customer preferences
• Improve our products, website, and customer experience
• Recommend relevant products or services

Marketing and Advertising

Where permitted by law or with appropriate consent, we may use personal information to:

• Send promotional emails
• Send product announcements
• Share new PC releases
• Provide special offers
• Display relevant advertising
• Measure marketing and advertising performance

You may unsubscribe from promotional emails at any time using the unsubscribe option included in those communications.

You may still receive non-promotional communications regarding orders, support requests, warranty claims, account activity, or other transactions.

Security and Fraud Prevention

We may use personal information to:

• Authenticate accounts
• Protect customers and Champion Builds from fraud
• Detect suspicious or unauthorized transactions
• Investigate potentially fraudulent, illegal, malicious, or unsafe activity
• Verify certain high-value or unusual transactions
• Protect the security of our website and Services
• Enforce our policies and legal rights

Customers are responsible for maintaining the confidentiality of their account credentials and passwords.

Identity and Payment Verification

For certain high-value, unusual, or potentially fraudulent transactions, Champion Builds may request additional verification before processing or fulfilling an order.

Verification may include confirmation of:

• Customer identity
• Billing information
• Shipping information
• Payment authorization
• Other information reasonably necessary to prevent fraud or unauthorized transactions

Any verification information requested will be limited to what is reasonably necessary for legitimate fraud-prevention purposes.

Champion Builds will not request sensitive identification information unless reasonably necessary for a legitimate verification purpose.

How We Disclose Personal Information

In certain circumstances, Champion Builds may disclose personal information to third parties for legitimate business purposes.

This may include disclosure:

• To Shopify
• To payment processors
• To shipping and courier companies
• To fulfillment providers
• To website hosting providers
• To data analytics providers
• To email and communication providers
• To customer support providers
• To fraud-prevention providers
• To accounting, financial, or professional advisers
• To business and marketing partners where permitted by law

We may also disclose personal information when:

• You request or consent to the disclosure
• Disclosure is necessary to ship or deliver a product
• Disclosure is required by applicable law
• We receive a valid court order, subpoena, search warrant, or government request
• Disclosure is necessary to investigate fraud or unlawful activity
• Disclosure is necessary to enforce our Terms of Service or other policies
• Disclosure is necessary to protect Champion Builds, our customers, or others
• The business is involved in a merger, acquisition, restructuring, sale, or similar transaction

Champion Builds does not sell personal information in the traditional sense of selling customer lists or personal details for money.

Relationship With Shopify

Our online store is hosted by Shopify.

Shopify provides the ecommerce infrastructure that allows Champion Builds to sell products and services online.

Shopify may collect and process personal information relating to:

• Website access
• Website usage
• Orders
• Payments
• Customer accounts
• Device information
• Browsing activity
• Fraud prevention
• Advertising and analytics

Information submitted through the Services may be transmitted to and processed by Shopify and its service providers, including in countries outside Canada.

Shopify may also use information collected through interactions with Champion Builds and other Shopify merchants to provide and improve Shopify services.

In certain circumstances, Shopify may be independently responsible for processing personal information.

For more information about how Shopify handles personal information, customers may review Shopify’s Consumer Privacy Policy and privacy resources.

Shipping Providers

When you place an order that requires delivery, Champion Builds may provide necessary personal information to shipping companies and couriers.

This information may include:

• Customer name
• Shipping address
• Email address
• Phone number
• Order information
• Shipment information

This information is provided only as reasonably necessary to complete delivery and provide shipping updates.

Cookies and Tracking Technologies

Champion Builds and Shopify may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember customer preferences
• Maintain shopping carts
• Support checkout
• Analyze website traffic
• Understand customer interactions
• Improve website performance
• Measure advertising performance
• Detect suspicious or fraudulent activity

You may be able to control cookies through your browser settings or through applicable consent tools provided on the website.

Disabling certain cookies may affect website functionality.

Analytics and Advertising

Champion Builds may use analytics and advertising services to understand how visitors use the website and to improve marketing.

These services may collect information such as:

• IP address
• Device information
• Browser information
• Website interactions
• Pages viewed
• Referral sources
• Advertising interactions

Where required by applicable law, tracking technologies that require consent will only be used after appropriate consent has been obtained.

Third-Party Websites and Links

Our Services may contain links to third-party websites, services, social media platforms, manufacturers, or other online platforms.

Champion Builds is not responsible for the privacy, security, accuracy, or content of third-party websites.

If you visit a third-party website, you should review its privacy policy and terms before providing personal information.

Information you post publicly or semi-publicly on third-party platforms may be visible to other users and may be used according to the policies of those platforms.

The inclusion of a third-party link does not necessarily mean that Champion Builds endorses that third party.

Children’s Data

The Services are not intended for use by children where prohibited by applicable law.

Champion Builds does not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe that a child has provided personal information to Champion Builds without appropriate authorization, please contact us so that we can review the request and take appropriate action.

Security of Your Information

Champion Builds takes reasonable administrative, technical, and organizational measures to protect personal information from:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure

However, no online system, storage method, or electronic transmission can be guaranteed to be completely secure.

Customers should avoid sending sensitive or confidential information through unsecured communication channels.

Customers are also responsible for maintaining the security of account credentials and passwords.

Retention of Personal Information

Champion Builds retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on factors such as:

• Whether an account remains active
• Whether information is required to fulfill an order
• Warranty obligations
• Customer support needs
• Fraud prevention
• Accounting requirements
• Tax requirements
• Legal obligations
• Dispute resolution
• Enforcement of agreements or policies

When personal information is no longer reasonably required, it may be securely deleted, anonymized, or otherwise disposed of.

International Transfers

Some service providers used by Champion Builds, including Shopify and other technology providers, may process or store personal information outside Canada.

As a result, personal information may be subject to the laws of the country or jurisdiction where it is processed.

Where required, appropriate legal safeguards may be used when transferring information internationally.

Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have certain rights relating to your personal information.

These may include:

• Right to access: You may request access to personal information Champion Builds holds about you.
• Right to correction: You may request correction of inaccurate personal information.
• Right to deletion: In certain circumstances, you may request deletion of personal information.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent, subject to legal or contractual restrictions.
• Right to portability: In certain circumstances, you may request a copy of certain personal information in a portable format.
• Right to information: You may request information about how personal information is used or disclosed.
• Marketing preferences: You may unsubscribe from promotional communications.

These rights are not absolute and may be limited by applicable law.

Champion Builds may need to retain certain information for:

• Legal obligations
• Accounting
• Tax reporting
• Warranty administration
• Fraud prevention
• Contractual obligations
• Resolving disputes

We may need to verify your identity before responding to certain privacy requests.

Where permitted by law, you may authorize another person to make a request on your behalf. We may require proof that the person is authorized to act for you.

Champion Builds will not discriminate against customers for exercising lawful privacy rights.

Complaints

If you have concerns about how Champion Builds handles personal information, please contact us using the information below.

We will make reasonable efforts to investigate and respond to privacy-related concerns.

Depending on where you live, you may also have the right to contact the applicable privacy or data-protection authority.

Changes to This Privacy Policy

Champion Builds may update this Privacy Policy from time to time to reflect:

• Changes to our business
• Changes to our website
• New products or services
• Changes to service providers
• Legal or regulatory requirements
• Changes to privacy practices

When this Privacy Policy is updated, the revised version will be posted on this website and the “Last updated” date will be changed.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy-related right, please contact:

Champion Builds
Mississauga, Ontario, Canada

Email: info@championbuilds.ca
Phone: +1 647-936-3856
Website: championbuilds.ca