Refund policy

Refund & Return Policy

Last updated: October 4, 2026

At Champion Builds, every system is assembled, configured, tested, and prepared before delivery or shipment. Because many of our computers are built or configured specifically for an individual order, our return and refund rules differ depending on the type of product purchased.

Nothing in this policy limits any rights customers may have under applicable Canadian or Ontario consumer protection laws.

1. Order Cancellations

If you need to cancel an order, contact Champion Builds as soon as possible at:

info@championbuilds.ca

Orders that have not yet entered preparation, assembly, customization, or fulfillment may be eligible for cancellation and a full refund.

Once work has begun on a system, cancellation may be refused or may be subject to deductions for costs already incurred, including:

  • Components ordered specifically for the build
  • Assembly work already completed
  • Custom modifications
  • Special-order items
  • Payment processing costs where non-refundable
  • Shipping or other fulfillment costs already incurred

Custom and made-to-order systems may become non-cancellable once assembly or component procurement has begun.

2. Prebuilt / Signature Gaming PCs

Eligible standard prebuilt or Signature systems may be considered for return if Champion Builds is contacted within 14 calendar days of delivery or pickup.

To be eligible for consideration:

  • The system must be in its original condition.
  • The PC must not have been damaged, modified, disassembled, or improperly used.
  • All included accessories must be returned.
  • Original packaging must be retained and used for any return shipment.
  • Proof of purchase must be provided.
  • The system must pass inspection by Champion Builds.

Approval of a return is not automatic simply because a request is made within the return period.

3. Custom Builds

Custom-built systems are generally final sale once the build has been approved and assembly has begun.

This is because components may be specifically purchased, configured, installed, or customized based on the customer's requirements.

Custom systems are still covered for eligible defects and warranty issues according to the applicable Champion Builds Warranty Policy.

A custom system will not normally qualify for a return simply because the customer:

  • Changes their mind
  • No longer wants the system
  • Changes their preferred specifications
  • Finds a different product or price elsewhere
  • Decides they no longer need the PC

Exceptions may be made at Champion Builds' discretion or where required by applicable law.

4. 1-of-1 Builds

Champion Builds 1-of-1 systems are final sale, except where the system arrives damaged, materially differs from the product purchased, has an eligible defect, or where a return is otherwise required by applicable law.

1-of-1 systems are unique builds that may contain specific combinations of components, aesthetic modifications, or limited configurations that are not intended to be reproduced.

Eligible technical problems will be handled through the applicable Champion Builds warranty.

5. Components, Accessories and Special-Order Items

Components or accessories may only be returned where Champion Builds specifically approves the return.

The following may be considered final sale:

  • Special-order components
  • Components ordered specifically for a customer
  • Custom cables or modifications
  • Opened software or digital products
  • Activated software licences
  • Personalized products
  • Clearance items where clearly identified as final sale

Defective products may still qualify for warranty support or another remedy where applicable.

6. Arrival Damage

Customers are responsible for inspecting their shipment as soon as reasonably possible after delivery.

Any visible shipping damage should be reported to Champion Builds immediately after delivery.

Please provide:

  • Order number
  • Description of the damage
  • Photos of the shipping box
  • Photos of internal packaging
  • Photos or video showing the damage to the PC

Do not discard the original shipping box or packaging.

Champion Builds may require the original packaging to process a shipping damage claim or safely return the system.

Claims reported after a significant delay may be more difficult to verify or process with the shipping carrier.

7. Incorrect or Materially Different Orders

If you receive:

  • The wrong PC
  • An incorrect major component
  • A system materially different from the confirmed order

contact Champion Builds as soon as possible.

We will review the order and determine the appropriate solution, which may include correction, replacement, repair, or refund where appropriate.

Minor substitutions that were disclosed and accepted prior to fulfillment are not considered incorrect orders.

8. Defective Systems

A technical issue does not automatically mean a system qualifies for a refund.

Champion Builds will normally first attempt to:

  1. Diagnose the problem
  2. Provide remote support where appropriate
  3. Repair or replace the defective component
  4. Restore the PC to proper working condition

Eligible defects are handled according to the applicable Champion Builds Warranty Policy.

A refund may be considered where an appropriate repair or replacement cannot reasonably resolve the issue or where required by applicable law.

9. Windows and Software Activation

Any Windows or software activation issue should be reported within 24–72 hours of receiving the system.

Champion Builds will assist with eligible activation issues reported within this period.

Software activation problems that can reasonably be corrected do not automatically qualify the entire PC for a return or refund.

10. Return Authorization

Do not ship a computer or product back to Champion Builds without receiving approval first.

Customers must contact:

info@championbuilds.ca

and receive return instructions before sending any product.

Unauthorized returns may be refused.

11. Original Packaging

Customers should retain the original PC box, internal protection, foam, and other shipping materials.

For systems being returned by courier, original packaging may be required.

Champion Builds is not responsible for damage caused by a customer improperly packaging a returned PC.

If replacement packaging or specialized packing is required, associated costs may be deducted from an eligible refund where permitted.

12. Return Shipping

For an approved return caused by:

  • A verified Champion Builds error
  • Eligible arrival damage
  • An eligible defect where Champion Builds determines return shipping is necessary

Champion Builds will determine the appropriate shipping arrangement.

For discretionary or non-defective returns that Champion Builds agrees to accept, the customer may be responsible for return shipping costs.

Unless specifically agreed otherwise, return shipping coverage applies only to the PC or approved returned product.

Champion Builds does not cover unrelated items such as:

  • Monitors
  • Keyboards
  • Mice
  • Headsets
  • Customer-owned accessories

13. Condition of Returned Systems

Returned products will be inspected before a refund is approved.

A refund may be reduced or refused where a product has:

  • Physical damage
  • Missing components
  • Missing accessories
  • Damage caused by misuse
  • Unauthorized modifications
  • Cosmetic damage beyond reasonable inspection
  • Liquid damage
  • Damage caused by improper packaging
  • Evidence of tampering or disassembly
  • Missing serial-number labels
  • Damage caused after delivery

Any permitted deduction will reflect the actual loss in value or reasonable costs incurred, subject to applicable law.

14. Refund Processing

Once an approved return has been received and inspected, Champion Builds will notify the customer regarding the outcome.

Approved refunds will generally be returned to the original payment method.

Processing times vary depending on the payment provider or financial institution.

Champion Builds cannot control how long a bank or credit-card provider takes to post a completed refund.

Shipping charges and other non-refundable costs may not be refunded unless the return resulted from an error by Champion Builds or where otherwise required by law.

15. Exchanges

Champion Builds may offer an exchange instead of a refund where appropriate.

Any price difference between the original and replacement product may need to be paid or refunded.

Custom systems and 1-of-1 builds generally cannot be exchanged simply because the customer changes their mind.

16. Chargebacks and Payment Disputes

Customers should contact Champion Builds first if there is a problem with an order.

We will make reasonable efforts to resolve legitimate order, shipping, warranty, and payment concerns.

If a payment dispute or chargeback is filed, Champion Builds may provide relevant transaction records to the payment provider, including:

  • Order records
  • Shipping and delivery confirmation
  • Customer communications
  • System specifications
  • Fraud-screening information
  • Proof of fulfillment
  • Return and warranty communications

Nothing in this section prevents a customer from exercising any lawful rights available through their payment provider.

17. Fraud and Identity Verification

For certain high-value, unusual, or potentially fraudulent transactions, Champion Builds may request reasonable verification before fulfilling an order or processing certain requests.

Verification may include confirmation of:

  • Identity
  • Billing information
  • Shipping information
  • Payment authorization

Any information requested will be limited to what is reasonably necessary for fraud prevention and transaction security.

18. Manufacturer Warranty Products

Certain individual products, such as monitors or accessories, may be covered primarily by the manufacturer's warranty.

Where applicable, Champion Builds may assist with identifying the appropriate manufacturer support process, but manufacturer warranty claims may need to be completed directly with the manufacturer.

19. Contact Us

For cancellations, returns, refunds, damaged shipments, or order problems, contact:

Champion Builds
Mississauga, Ontario, Canada

Email: info@championbuilds.ca
Phone: +1 647-936-3856
Website: championbuilds.ca